FREQUENTRLY ASKED QUESTIONS

📍Where are you located?
  • Vezzario is located in New York but we operate as an onlinestore only.
🛍️Where do my products come from?
  • We currently have warehouse/shipping facilities in Europe ,China and USA.
  • We try our best to ship from the warehouse closest to you but if we are unable to do so due to limited stock, your order will be shipped from our other warehouses.
📦Do you ship worldwide?
  • Yes! We proudly ship worldwide.
📆How long does the order processing take?
  • We generally take 1-3 business days to process our orders and co-ordinate with our warehouse and shipping departments.
🚚What are your shipping times?
  1. Australia, US, UK, Europa - estimated delivery time of 5-7 days .Although the order usually arrives faster than this, certain things like delays at customs or processing time can effect delivery time.

  • Rest of the world - For all other countries, the delivery times vary between 7-10 days.

NOTE:
These estimates can change depending on your location, what items you purchase, and any other unforeseen factors. We are working with our partners to reduce this time significantly in the future. Should you have any questions regarding shipping times for your order or future order feel free to contact us through email contact@vezzario.com. 

🚩Why is a part of my order missing?

Sometimes, your products will be shipped separately to avoid any delays caused by some products being backlogged or temporarily out of stock.

Should you have any questions regarding the status of your order feel free to
contact us at contact@vezzario.com.

💸Do I have to pay customs fees?

Due to the global nature of our business we are not responsible for any customs fees once items have shipped. In 99% of cases, custom fees are not collected. However, we are not able to control this factor and if any fees arise in your country we are not responsible for them.

📬The tracking says that the order is delivered, but it’s not. What should I do?

In most cases, it is found that the delivery was made but left in an unexpected location. We advise you to contact your local delivery company and ask them about specific details about the delivery (i.e. left on back porch/ left with a neighbor).

If you did contact the delivery company and they were not able to help you, please contact us at contact@vezzario.com and we will help you as soon as possible.